This policy explains what you get when you buy from Moulds AI Inc., a Delaware C-Corp (“moulds.ai”), and when you get it. It is governed by the laws of the State of Delaware.
What we deliver
moulds.ai is software, delivered over the internet. There is nothing physical about it: nothing is posted, nothing is shipped, and there is no tracking number. There are no delivery charges, and no delivery address is required.
What you buy are platform credits, priced in US dollars. What credits buy is work — done by AI workers running in our infrastructure. See Pricing for what a credit costs and which packs are available.
When you get it
Access is immediate. As soon as your account exists you can sign in at app.moulds.ai and start work.
Credit packs are one-time purchases. Credits land in your balance as soon as your payment succeeds — there is nothing to wait for and nothing to subscribe to. Credits don’t expire.
How work reaches you
You describe a job in plain English. moulds.ai drafts a worker for it from the catalog of agents — its steps, its cadence, its approval gates — and the worker only exists once you accept that draft.
After that it runs in our infrastructure on the cadence you set — every weekday, weekly, or monthly — or on demand, whenever you start a run yourself.
Any step that sends something outward gets an approval step in front of it — enforced by the platform, not by convention: a worker without the gate can't be saved, and the engine refuses to run an ungated send. That covers workers composed for you, hand-written ones, installed ones, and scheduled runs. The run stops there and waits for you before anything is sent.
Where the output lands
In the app. Every run is kept in your run history with the steps it took, the result, and the AI calls behind it. That is the delivery of record.
We will also email you when a run needs your approval or when a run fails, and some workers email you their own output. Treat email as a convenience on top of the app, not as the delivery itself.
If something doesn’t arrive
If a run doesn’t produce what you expected, or you can’t get into your account, email rahul.agarwal@moulds.ai and tell us which run. If it’s your money you want back, our Cancellation & Refund Policy explains how that works.